Customer Services : An Introduction
Customer Services : An Introduction | CPD Accredited | 10 CPD Points/Credits
CPD Courses
Summary
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Overview
Customer Services Introduction
Customer service means dealing effectively with the customers’ requirements and meeting their expectations by giving and delivering a supportive, professional and excellent service and providing help before, during and after the fulfilment of the client’s needs.
Customer service is the act of fulfilling the desires and requirements of customers. Good customer service includes the timely delivery of products, the exhibition of good manners, and the demonstration of professionalism.
This insightful unit focuses on customer services and describes their elements and classification. It also explores the different types of services and the on-going benefits of a customer-centred organisation.
The content covers various related topics such as service quality and customer service, customer satisfaction, and the effects of poor service on a business, including an in-depth look at the customer’s needs and requirements.
This useful unit explores the importance of Customer Feedback and Complaints and discusses techniques for taking care of Existing Customers.
You will discover the reasons for developing long-term relationships with customers and learn about the changing nature of customer service thoroughly.
Course media
Description
Introduction to Customer Services
Objectives
After completing this course learners will be able to:
- Discuss what Customer Service means
- Explore the classification of Customer Service
- Evaluate the importance of Customer Feedback and Complaints
Program Content
Lesson(s)
Introduction to Customer Services
Topics
- Elements of Customer Service
- Classification of Customer Service
- Service Quality and Customer Service
- Types of services
- Effects of Poor Service on a Business
- Benefits of a Customer-Centred Organisation
- Customer Satisfaction
- Knowing your Customer’s Needs and Requirements
- The Changing Nature of Customer Service
- Caring for Existing Customers
- Reasons for developing long-term Relationships with Customers
- Importance of Customer Feedback and Complaints
Requirements
This is a stand-alone course and it assumes no prior knowledge.
*Note: This is an independent unit not a complete course so does not equalize to a course. This will give you 10 CPD points to add on your CV. At the end of the unit, you can claim CPD Accredited unit by paying £35 accreditation fee and postal charges (£9 for UK students, £15 for outside UK).
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
